The A24 site customer service was nice.
My package for Midsommar (which now missed Christmas, I was ordering something for my son + me) had been sitting in pre-shipping since Dec 8 a state over, so I just decided to respond via Reply to the pre-shipping e-mail I had gotten from them.
Within 12 hours (and really, only about 2-3 hours into their business day) they had responded. They couldn't tell me anything about the package's specific location, but they did confirm that the package had been picked up by USPS around that date, so it WAS in the mail somewhere vs awaiting pickup three weeks later. THey also noted sometimes USPS will not scan it until it arrives in the destination state / near the destination, so that could be the case here; and to contact them again in a week if I still haven't received any notifications or the package from USPS and they would check further.
I am fond of A24 as a studio in general, even if they don't have a snappy logo; they put out films with sensibilities I enjoy. Glad their customer service is decent. Apparently my kids ordered me something different off the site for xmas, and now I'm curious what -- I am half guessing the fancy scriptbook to Hereditary (or something related to The Witch), but I really don't have an idea. But I had considered buying bound script treatments w/ annotations from them in the past.
EDIT: Okay, literally five minutes later I get an e-mail saying the package is on a delivery truck and will arrive at my house by 4:15pm today. USPS now says it arrived here in the city (after three weeks of crazy) yesterday at 1pm and made it to the local PO at 6am this morning. Which means if it is coming through my actual mail carrier, I'll have it by 11-12noon.
THis would be a copy of the director's cut of Midsommar w/ fancy packaging and book. I got a bluray for my son and a 4K copy for myself. The film quality (visually and sound wise) is pretty amazing just on bluray, but the DC has 30-35 more mins I think centered mostly on filling out Christian's character.