I'm not taking it personally. People weigh words too heavily. I'm focused on the dialogue and the merits behind what is being said as well the implications in the real world because how you feel isn't unique to you, it generalizes pretty heavily.
If someone has positive intentions and is consistently hurting you then they are incompetent or possibly they/you are not accurate in terms of what the intentions are. Also keep in mind, ultimately YOU must judge what you consider "hurtful." I know MANY people who seem to not get along with anyone, but are they hurting people, no... But people seem to hate them and think they are "xyz" and thus they get the short end of the stick. On the flip side I see other people TRULY hurting people around them and yet they seem to be admired and liked. Rarely do I see these things align properly. The point is you started off saying outcomes matter more then intentions but beyond that you said intentions don't have a large impact on outcomes and I think the second part is just simply false. If you are dealing with an idiot then no matter what they do they will probably hurt you or they may accidentally help you but if they are well intentioned they will hurt you less.
As I said. Intentions matter and so do actions. They both matter. That's what I was saying in the beginning. Then layer by layer we got to, what matters more. Intentions matter more. Keep in mind intentions are not static, they do change and people have many layers of intent. So it isn't so black and white.
It is a good idea to focus on peoples actions but then again, given a relatively calm environment, you will find that people can more or less fly under the radar. The minute shit hits the fan though, all of a sudden you realize who the cowards are. To me I always look at actions over a sustained period of time and make a judgement call about someones character. Once I've identified their true nature I tend to stick with that. On a day in and day out basis they can do a lot of things that seem to contradict my assessment but later I realize that it wasn't a contradiction, just an angle I missed.
Character, motive, intentions...matter. They matter a lot.