This, I think, may be a T/F thing. It actually gets me in trouble sometimes.
When I hear about a problem, the first thing I automatically do is try to solve it - I ask for more information and then suggest courses of action, or I highlight another perspective from which the problem could be viewed, etc. Sometimes this is fine, but sometimes I'm met with anger because they didn't want
practical help, they just wanted sympathy and emotional support. Which I'm not great at giving, and which I tend to think is...not very useful...except in extreme cases (where the problem itself is their emotional state rather than anything that can be 'fixed' external to them).