How do you deal with people who simply refuse to get along?
This is brought to you by a visitor I had at work today.
"Hello, you have a package here for me from Monique."
"Okay. What's your name? *checks packages* Nope, I don't have anything with your name on it."
"Yes you do."
"... well, according to the logs, all of Monique's packages have been picked up already."
"*pretends to look for a few seconds*... I can call Monique and ask her what's up?"
*calls monique, gets no answer, calls her assistant, gets vacation message, calls monique again, still no answer and mailbox is full* "Well, she's not at her desk at the moment. If you'd like, we can try again later or I'll take down your info and let you know."
"Can't you get up and go find her?"
"...um, no. First of all, I don't know where she is, we're spread across 3 floors, and I'm not supposed to leave reception unattended anyway. Besides, she's not at her desk or she would have answered."
*rolls eyes, looks at me like I'm retarded, tries the door which is locked* "Can't you go look for her?"
"...no. I don't know where she might be."
*phones Monique who picks up right away* Hello, the receptionist says you're not at your desk. No, no problem. Hehe. Bye. *click* *glares* She was at her desk."
"...okay. "*nods awkwardly and smiles*
Then she stands in front of the washroom (where I wanted to go) and chats with Monique for 15 minutes, occasionally glancing at me triumphantly.
I have a feeling this could have been handled better but all of my ideas involve weapons and scarring.
Similar stories? How do you handle it?