I don't really get ticked off when I'm on hold. If it's more than a few minutes I'll put the receiver down and switch it to speakerphone. That way I can continue doing whatever it was I was doing until the person on the other end comes back.
I get more ticked off at those automated reception systems that make you press certain buttons for certain things. Say I call my insurance company: the automated system will begin with "Welcome to So-and-So Insurance. Pour le service en français, appuyez neuf. If you are calling to make a claim, press 1. If you want to purchase a new policy, press 2. If you are a current customer and want to inquire about your account, press 3," and so on. THOSE things make me want to scream "I JUST WANT TO TALK TO SOMEONE, DAMMIT!" :steam:
Question: do you think driving 2,500 km to Phoenix, Arizona to take in a hockey game is brilliant or crazy?