I'm impressively grumpy... Fuck this working with a non-smoker and ethical dilemas
Quick poll- two coworkers signed up an account last week, I was out with one of them and the other called her to say that the guy wanted more stuff...i was the only one who knew how to add things on so I did a majority of the work. We can only split things 2 ways so does he deserve credit since he was called or do I since I was there doing the work?
“Things just happen. What the hell.” -Terry Pratchett
If it's your role to train/help, then I guess they get the credit, but then you probably deserve to earn a higher base salary. Otherwise, it's really up to the standard policy or understood, informal agreement I guess. If it's "their" account which they handle, that makes it more likely for them to deserve the credit. It's not very clear, but if it were me in that situation in any of the roles, I'd assume that the person doing the client interaction gets the credit. Doing tech support isn't really a task someone usually earns commission for.