I realize the people at that level- the cogs- are just doing what they're supposed to do. At that level they don't really get to choose, it's what they've been trained to do. It's still incredibly annoying, and it surprises me that they get trained to be that way. Like, does it really not occur to anyone how annoying that is?
It's really just another example though of how orders typically come down from people who have little or no idea what they're talking about. People who know how to delegate tasks (without thinking too hard about those tasks) are the ones who end up enforcing these kinds of things. It's too bad. Because making people feel respected isn't a one-size-fits-all kind of thing and I've got to think training in that one-size-fits-all protocol is ultimately bad for business.