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  1. #11
    Senior Member prplchknz's Avatar
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    i would just cancel service if i could get other service cuz i hate AT&T so much
    In no likes experiment.

    that is all

    i dunno what else to say so

  2. #12
    Dali
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    First rule to great customer service; never hire IxTx in customer service. Ever.

    I'm sure most of the IxTx here will agree with me.

  3. #13
    Senior Member ceecee's Avatar
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    Quote Originally Posted by Mo View Post
    First rule to great customer service; never hire IxTx in customer service. Ever.

    I'm sure most of the IxTx here will agree with me.



    I found I did a lot of talking through my eyes when I did the gig (if that makes sense). I had them closed and that was the only way I could get through much of the day. I felt a mixture of pity and seething hatred for the customers. I would push thoughts like these out of my head -

    Why would anyone pay $42.95/mo just to get their email?
    Why in gods name would you keep that wretched AOL when you just got cable internet?
    I'm sorry that your wife is on her way home and you don't know how to get the porn out of your history but you have to quit that crying!
    Fantasy Football? Your team is called I Love Lamp? Funny but don't you have something better to do at 6 am?
    I don't care what India Dell support told you..IE isn't the only browser in the universe.

    I went to dispatch after that. That's the only way off the Death Star.
    I like to rock n' roll all night and *part* of every day. I usually have errands... I can only rock from like 1-3.

  4. #14
    Senior Member prplchknz's Avatar
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    ok first off not everyone can get cable internet, second of all some people are stuck with certain services because of where they live. So you should take that in to account. Like my building only allows AT&T and trust me I called all other providers in the area, and they all told me sorry but we can't install in your building, were not allowed to legally.
    In no likes experiment.

    that is all

    i dunno what else to say so

  5. #15
    Senior Member ceecee's Avatar
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    Quote Originally Posted by prplchknz View Post
    ok first off not everyone can get cable internet, second of all some people are stuck with certain services because of where they live. So you should take that in to account. Like my building only allows AT&T and trust me I called all other providers in the area, and they all told me sorry but we can't install in your building, were not allowed to legally.
    That's very true. It's the building's owner and sometimes it's the city/municipality itself. They decide what services the residents can use ( I use to live in a tiny area that only allowed one cable service when everyone around me had choices. Terribly frustrating). I am only referring to the people who already had cable internet services. I did as much customer education as I could get away with because one, I didn't want them calling again and screwing up my stats and two, this was so much easier to use than what they previously had. They just needed to see that for themselves.
    I like to rock n' roll all night and *part* of every day. I usually have errands... I can only rock from like 1-3.

  6. #16
    Te > Fi > Ni Shaula's Avatar
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    Quote Originally Posted by heart View Post
    These people are usually paid wages that barely cover their basic living expenses and they are understaffed and without any control over what goes on beyond dealing with customers on the phone. When I worked customer service I was told "Tell the customer whatever you have to make them happy and get that call out of the way"

    I asked "So we're supposed to lie to them?"

    "We NEVER lie to our customers!" was the indigiant response, but ya know to fulfill that first requirement one often had to be quite creative...
    Yeah I got that too when I worked in retail. Really what they want you to do is to twist the truth and manipulate your customers for the benefit of the company.

    Quote Originally Posted by Little Linguist View Post
    On the other hand, I have gotten used to HONEST dealings here in Germany, and now prefer them. I'd rather have a checkout lady who rolls her eyes, and is just like "Tag..." or grumpy than these crazy American guys who smile this big, broad, fake smile and are like, "Hello, how are you? Did you find everything you were looking for??? Are you SURE you wouldn't like to consume a little bit MORE? Beautiful weather today, huh? Wow, cool shirts you bought, did you see our other things that go with it? Hey, hope you have a nice day and make sure you come back!!!" and blah blah blah freaking blah...
    Haha, I guess I should apply for a job in Germany then.

    Quote Originally Posted by Giggly View Post
    I was just thinking today about how much I wish someone would make a funny blog/ TV commentary about how terrible customer service is. That would at least make me laugh about it. I literally spend several hours each day dealing with customer service and it's not fun. It seems like the big companies just don't care about their customers. They shuffle them around and treat them like crap. Maybe it's time to do business with the small ma and pa companies instead.
    Big companies do care about their customers, they care a lot about their wallets! They take every opportunity they can to bombard their customer with advertisements. One such time is when a person calls customer service or is put on hold. Ma and Pa stores are different in that the owners get to know their customers on a personal level which therefore enables them to provide better personal service.

    Quote Originally Posted by prplchknz View Post
    ok first off not everyone can get cable internet, second of all some people are stuck with certain services because of where they live. So you should take that in to account. Like my building only allows AT&T and trust me I called all other providers in the area, and they all told me sorry but we can't install in your building, were not allowed to legally.
    Before I just moved I was stuck with Road Runner cable internet. It sucked, the modem randomly couldn't find webpages like Google. It was also outdated. When I lived in an apartment I could only purchase certain packages of DirecTV programming since the whole building shared the same system.
    Is not to be held accuntable for peeling errors.

  7. #17
    I am Sofa King!!! kendoiwan's Avatar
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    Quote Originally Posted by Mo View Post
    First rule to great customer service; never hire IxTx in customer service. Ever.

    I'm sure most of the IxTx here will agree with me.
    I'm great at CSR work. I love problem solving. The only issues I have is when management doesn't properly support it's CSR staff. The customer is not always right.
    http://www.typologycentral.com/forum...ml#post1161526

    "They the type of cats who pollute the whole shoreline. Have it purified. Sell it for a $1.25"

  8. #18
    Emperor/Dictator kyuuei's Avatar
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    Uhm. I purchased, a year ago, a round-trip ticket to see my brother in Florida. I changed the arrival flight to a multi-destination, adding another city into my flight itinerary. I paid the service fee, the changing charge, the difference in the price, and when I got to the airport they deleted the first leg of my flight for some reason, so I never got to go on my trip.

    they said they'd issue me a travel voucher, and when I never got it, I was boomeranged for months between AA and Travelocity because they 'dont know' where my travel voucher went, and since it's a paper voucher, they canNOT give me my money to use my travel voucher without the paper. People hang up on me when I explain my situation, they put me on hold for 2 1/2 hours, then say the refund department is closed. AA doesn't actually HAVE a refund department at all, incase any of you have trouble with them. They have an automated machine and if you're lucky enough to get your call through to them between the hours of 0830 and 0831am, the machine maay take your number and may call you back eventually. I had an AA CS agent tell me this finally after weeks of calling and failing. So any attempt at a refund has to be done online, and when you email them.. and they don't give you a sufficient answer, there's no talking to the same person that you emailed or replying to them, it's a whole new form, a whole new email, and a one-time reply to whatever you type.

    It's a year later.. and I am STILL trying to get my money back on that flight I attempted to take. I've had to pay for this same trip again out of pocket, so over 600$ of my money has been eaten up just to see my brother.. You'd think, if it's my fault I pay for it.. if it's not, they correct it, right? But no, American Airlines apparently doesn't work that way. I'm close to getting my lawyer involved it's been so bad. I would avoid them at all costs, if I were ya'll.
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  9. #19
    Senior Member prplchknz's Avatar
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    I still think it be more beneficial on their end just to do what they say they're going to do, instead of not and you having to check up on them, I mean changing my address should take 15 minutes, and the thing is they sent the equipment to the right address , but I know they don't care that's why i hate when they say they do, because we don't want to talk to each other so just solve my fucking problem and I'll be on my way. And you would think they would, change it since I need to be able receive my bill so i can pay it, and they want to make money. Maybe it's because they're such a monopoly that losing customers isn't that bad. But I normally don't tell people not to go with a service, but if they have a choice between AT&T and something else go with something else, because once I move I'm not sticking with them and they can blow it up my ass. And perhaps if enough people leave AT&T they'll get the message, that they suck.

    it sucks that these days big corporations control everything, since they don't give a fuck about anyone but themselves. I mean if I owned a company I would take care of my customers, because that's how I make money.
    In no likes experiment.

    that is all

    i dunno what else to say so

  10. #20
    Dali
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    Quote Originally Posted by kendoiwan View Post
    I'm great at CSR work. I love problem solving. The only issues I have is when management doesn't properly support it's CSR staff. The customer is not always right.
    Quite right. Great customer service though endeavors to make them believe that they are.

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