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  1. #1
    Senior Member INTJMom's Avatar
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    Default HELP!!! GoDaddy HIJACK!!!

    I work for an organization that has a web presence.
    Today our domain name was hijacked by GoDaddy!
    All our information is gone.
    We are in the process of switching from one server to another server in the next couple of weeks.

    What do we do?
    Can we hijack it back?!

  2. #2

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    Hijacked? What do you mean?

    Did you purchase the domain name through GoDaddy or another reseller?

    Is your hosting on GoDaddy (or was it formerly) and what are you switching to?

    You should be able to continue ownership of the domain under your GoDaddy account, and just change the settings of the domain to point at whatever the DNS servers for your new hosting is.

  3. #3
    @.~*virinaĉo*~.@ Totenkindly's Avatar
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    Yes, the OP is a little confusing -- can you give more info?

    The sort of hijack you describe isn't making sense, from what I know about hosting and web site and domain ownership.

    (and, ironically, my accounts are at GoDaddy...!)
    "Hey Capa -- We're only stardust." ~ "Sunshine"

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  4. #4
    Once Was Synarch's Avatar
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    Quote Originally Posted by INTJMom View Post
    I work for an organization that has a web presence.
    Today our domain name was hijacked by GoDaddy!
    All our information is gone.
    We are in the process of switching from one server to another server in the next couple of weeks.

    What do we do?
    Can we hijack it back?!
    PM me the domain name and I can take a look. As the others mention, it could be the hosting, the domain registration, etc.

    When a domain expires you actually have 30 days to renew it, so this seems unlikely. Even after the 30 days you have a window to get it back.
    "Create like a god, command like a king, work like a slave."

  5. #5

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    I have used GoDaddy extensively in the past as well, and they've always been polite and helpful and not the least bit shady. Get in touch with their support staff, it sounds like you may be having some kind of technical issue rather than them stealing your domain... unless your organization failed to renew its domain name and GoDaddy snapped it up once it expired, in which case your only option is to buy it from them.
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  6. #6
    Senior Member INTJMom's Avatar
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    Quote Originally Posted by Hands Mechanical View Post
    Hijacked? What do you mean?

    Did you purchase the domain name through GoDaddy or another reseller?

    Is your hosting on GoDaddy (or was it formerly) and what are you switching to?

    You should be able to continue ownership of the domain under your GoDaddy account, and just change the settings of the domain to point at whatever the DNS servers for your new hosting is.
    Sorry...

    The organization I work for doesn't have anything to do with GoDaddy.. AT ALL.

    I just didn't know if the fact that we are switching from one server to another caused a weak-point in the ether-world, which allowed them to infiltrate.

    What's strange is that our webmaster tried viewing the website and it came up correctly.

    And I just viewed it from home and it's correct, so I'm really confused now.

  7. #7
    Senior Member Bushranger's Avatar
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    Quote Originally Posted by INTJMom View Post
    Sorry...

    The organization I work for doesn't have anything to do with GoDaddy.. AT ALL.

    I just didn't know if the fact that we are switching from one server to another caused a weak-point in the ether-world, which allowed them to infiltrate.

    What's strange is that our webmaster tried viewing the website and it came up correctly.

    And I just viewed it from home and it's correct, so I'm really confused now.
    That sounds like a 'Time To Live' issue.
    Whenever you change your domain details there is a short period where some areas of the internet have the new configuration and some have the old configuration. It is caused by the 'time to live' setting which tells domain servers how often to check that the details for a domain have not changed (normally a few hours). The Internet domain name system is all about caching domain data to reduce load on core servers, this setting defines how long that cache lasts for a given domain.
    I'll get you my pretty, and your little hermit crab too!

  8. #8
    Senior Member INTJMom's Avatar
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    Quote Originally Posted by Bushranger View Post
    That sounds like a 'Time To Live' issue.
    Whenever you change your domain details there is a short period where some areas of the internet have the new configuration and some have the old configuration. It is caused by the 'time to live' setting which tells domain servers how often to check that the details for a domain have not changed (normally a few hours). The Internet domain name system is all about caching domain data to reduce load on core servers, this setting defines how long that cache lasts for a given domain.
    Ok.
    I suspected it was something like that.
    Does anything have to be done about it,
    or when it goes live on the new server will it just go back to normal?

  9. #9
    Senior Member Bushranger's Avatar
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    Without knowing the specifics I can't answer that concretely.
    Generally it is a matter of setting up the new server and putting it in place, changing the DNS records through whatever group has been delegated control of your domain (often your hosting company), then just waiting until all of the traffic is hitting the new server instead of the old one.
    I'll get you my pretty, and your little hermit crab too!

  10. #10
    Once Was Synarch's Avatar
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    Quote Originally Posted by INTJMom View Post
    Ok.
    I suspected it was something like that.
    Does anything have to be done about it,
    or when it goes live on the new server will it just go back to normal?
    If you made changes to the DNS or nameserver designation, it can take some time to propagate through the 'net. Thus, some people will see something different.
    "Create like a god, command like a king, work like a slave."

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