I'm connecting concerns about crime with the concerns about terrorism, which reached their zenith over a decade ago. Today, the NSA is not popular, and some people believe that there is some sort sinister conspiracy at work. But I think the attitudes of Americans after 9/11 showed a great deal of support for the NSA. I don't buy the conspiracy angle, especially because you don't even need it. People want this stuff, especially if they feel threatened.
You seem threatened by this news story, or at least outraged. Usually, when people are vocal about that, they demand authorities "do something."' They should probably do something but I'm not sure the kinds of solutions we get are necessary. People have this mentality that if you give the FBI/CIA/NSA/Police enough power, crime/terrorism will no longer exist. And yet, crime/terrorism continues to thrive. So what is it accomplishing, really? I'd like to see a more psychological/sociological approach to these kinds of problems (not purely because of "PC feel-good " reasons, but because it's not as though the "non-PC" approach is doing such a smashing job), but so many people refuse to consider something even remotely like that because it bucks up against their white-hatted cowboy mentality. The white-hatted cowboy mentality is what wins elections.