As an adult who has been in charge of douchey children before, I was pretty surprised when I watched that video that she didn't exert her adult power, as would have been appropriate in that situation. Of course, it's possible that she has tried before and gotten disappointing results--I know what that's like. I am personally glad that the anonymous internet has expressed empathy in the form of dollars for her (I don't think there's anything wrong with it, anyway), but damn, she gets paid to be a bus monitor, so she should monitor their asses. I don't know what power she has, but I would have separated them and then written each asshole up immediately AND called their fucking parents. I would have also given them a lecture about kindness.