I don't subscribe to the 'good vs evil' dogma. Actions, I think, are always goal-serving and goals are sometime at odds with other goals.
In another world he would have been considered typically human. In this one he is human scum. I have goals as well. At times I'll do something that is disagreeable to another in an effort to achieve my goals. In this world, perhaps luckily, my goals and the actions I take in pursuit of those goals are seen as acceptable. In another I might be considered human scum.
Unfortunately for him, the reality of this world is just that...the reality of this world. Given that, his actions weren't rational (that is, if he has a problem with his situation) so, while I'm sympathetic, I'm not overly concerned. It has little to do with me or my own world.