I watched the video. I was surprised at how bad the burns were, and by how different the original portrayal of it was by the media.
I think if the woman's first reaction upon being burned was to get up and want to sue McDonalds, she would obviously look bad to many. But the thing is, she only decided to sue when they asked McDs to help pay for the medical cost AFTER the ridiculous medical fee came up, which in my opinion was totally reasonable, and totally unreasonable on McDonalds part to have offered so little money when they should have offered much, much more.
I bet Mcdonalds must have lobbyed for how the media portrayed the case originally.