Recently, while on vacation, I purchased a brand new Adidas miCoach Pacer. This is a device for running that tracks your heart rate, stride rate, measures how far you've run, etc., kind of like the Nike+ system. It retails for about $150.
A week after I got the device home, one of the buttons broke on it. The button won't retract, and you can hear something rattling around inside. You use this button every time you use the device, so my device is now nearly useless.
I called the miCoach customer support division, who told me to find a store in the area that carries the device, and exchange it. They sent me a link to their online store finder, which contained remarkably bad information. I got numerous "this number is no longer in service" messages, specialty stores telling me they hadn't carried any adidas products in years, big-box stores that didn't even have shoe departments, etc. You can imagine how frustrating this was. None of them carried the product I needed to exchange, and customer support apparently didn't have any more information than me.
I called back, and they told me to contact the original store where I bought it, on the other side of the USA. They open in a few hours, and I will call then.
What do you think should I do?
- Try to mail the device back to the store on the other side of the country, and ask them to mail me a new one.
- Try to fix the device myself, and void the warranty.
- Crush the damn thing under my car.
- Tell the specialty running stores in the area about my experience, convincing them to not carry this product, thus hurting adidas.
- Try to convince the specialty running stores to carry this product, so I can exchange it (but thus benefiting adidas).