The only times I'll do it that I can think of as justifiable are the ones where it is in self-defence and it is meant as a 'shock' to get through to someone who just won't hear you otherwise - because it is the only form of communication they understand or respect.
That would also mean that you would not continue to do it if it didn't work on the person (instead of venting and escalating the situation - extremely hard not to do btw), and that you'd only follow up with that same attitude if you noticed that it worked but more is needed. It also means that you'd stop the second they backed off instead of taking the offence (again, this can be hard as it almost feels like your hunting instinct has been triggered and hounding almost comes natural to ensure maximum safe space between you two).
That said - in theory people would never do this. In practice, we're all human and we've all snapped at some point or another. I think the best you can hope for in people is the self-awareness from the person who snapped that they just did, and the ability to own it and make amends later on (or even during), and understanding of mitigating circumstances for the person who gets snapped at, which would also help them realise that this aint about them and it's nothing personal.
While I do think it's human for people to end up being terse or otherwise less considerate when under a ton of stress on occasion, for various psychological/physiological reasons, kneejerk reactions, etc- understandingwhy someone might be more edgy than usual does not condone their behavior. Self-monitoring & good communication about what you're going through is important. Apologizing when you've done this & making a marked effort to improve on your internal stress management is also important. If you just sweep it under the rug, it never gets better, & relationships may be irreparably damaged.
If the person is incapable of reflecting upon their actions (in the moment or near future) & discussing it with you (& making clear efforts to improve and actually improving over time), then it's probably a good idea to distance yourself emotionally from them, as that sort of lashing out is just plain abusive when there's no remorse or resolve to manage problems/emotional reactions differently.
03/23 06:06:58 EcK: lex
03/23 06:06:59 EcK: lex
03/23 06:21:34 Nancynobullets: LEXXX *sacrifices a first born*
03/23 06:21:53 Nancynobullets: We summon yooouuu
03/23 06:29:07 Lexicon: I was sleeping!
04/25 04:20:35 Patches: Don't listen to lex. She wants to birth a litter of kittens. She doesnt get to decide whats creepy
02/16 23:49:38 ygolo: Lex is afk
02/16 23:49:45 Cimarron: she's doing drugs with Jack
03/05 19:27:41 Time: You can't make chat morbid. Lex does it naturally.
11 people (so far) never worked in customer service.
Originally Posted by Urarienev
People that work in customer service are often treated very rudely, so it would follow that they don't do it themselves. At least, that's my case. Waiting tables, dealing with customers is HARD work considering the pay.
I've had this ice cream bar, since I was a child!
Each thought's completely warped
I'm like a walkin', talkin', ouija board.