So heres the situation.
My brother is the general manager for a tile shop which is part of a small chain.
One or more of his staff are on the make with stock. A large amount of sales are with trade buyers, trade buyers recieve discounts for cash and the staff are cashing in on it not making full entries and keeping cash. There are cameras but you have to watch them live online. He has tried watching them but you have to watch them in real time and he is there in the front of shop 6 out of 7 days. Head office are not interested in helping and if the balance sheets don't add up the staff, himself included, do not recieve their bonuses.
He has tried talking to staff but with pretty bad results, most of the staff just don't give a shit because the pay is poor and the staff turn over is high.
Head office keep promising him a promotion as soon as their new flagship store opens, they have been saying this for a year and a half. The staff are now starting to talk behind his back and are taking the piss with lunch breaks, sick days etc. Although my brother is a tall and built man he has the agression of a soft toy, and getting tough is pretty pointless anyway because he has to go through procedures which will only cause more friction.
He is planning to leave as soon as he finds a new job.
He is so sick of the spitefullness of his staff he had to walk out one day last week because one member of staff told another he acused them of stealing behind their back. Of course this wasn't true and he got the two of them together to talk about it, the one who made the acusation then said he did say it and it was word against word. So he ended up just leaving because he was enraged by this mans audacity.
My brother is an ENFP and places great value on honesty and integrity. He has been in the job for over four years and though he has had difficulties in the past, he has always been able to resolve them fairly easily but this time it would seem that someone (or two) have it in for him and are playing the dirty game.
I really don't know what advice to give him, personally i would probably end up hitting someone and leaving for good, but thats why i don't work in a situation where this is possible. He has a child to support so can not just walk out.
BRAINSTORMING SESSION PLEASE!