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  1. #1
    Senior Member GinKuusouka's Avatar
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    Default When is it going too far?

    I work at the local WalMart as a cashier. A couple of weeks ago I heard tell that corporate wants to replace what cashiers (mostly female from my own experience) say now to something along the lines of "How may I be of service to you?" Now tell me that's not going to be taken the wrong way, especially by creeps that have nothing else on their mind except perhaps brutalizing a young woman after she gets off of work.

    Honestly, I know that it's not appropriate, what they want us to say. The CSMs (customer service managers) at the store that I work at are smart and say they refuse to push this on us. And I- as well as several of my co-workers- absolutely refuse to say anything like that. So, what gives? When is it too much and going too far? What's up with corporate?
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  2. #2
    Emperor/Dictator kyuuei's Avatar
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    Sounds like something cashiers of the colonial era would say. I vote nay. Saying a quick "hello" or "Good day, ma'am" Is PLENTY. Walmart cashiers have to be too fast to waste time with short chat. I almost never want to talk to cashiers aside a friendly "Thank you, have a nice day." because I'm getting my shit and getting out.

    It's entirely illogical. Why would you say "How can I be of service to you?" when you are only there for a particular service? Obviously they have come to you to tender goods, which you were hired to accomplish. The whole sentence makes you seem silly.
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  3. #3
    Senior Member GinKuusouka's Avatar
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    Quote Originally Posted by kyuuei View Post
    Sounds like something cashiers of the colonial era would say. I vote nay. Saying a quick "hello" or "Good day, ma'am" Is PLENTY. Walmart cashiers have to be too fast to waste time with short chat. I almost never want to talk to cashiers aside a friendly "Thank you, have a nice day." because I'm getting my shit and getting out.

    It's entirely illogical. Why would you say "How can I be of service to you?" when you are only there for a particular service? Obviously they have come to you to tender goods, which you were hired to accomplish. The whole sentence makes you seem silly.
    Agreed. Though there are times when a customer comes over to one of us because we happen to be standing there with no one to tend to and will ask us where this or that is. Someone isn't using their head, possibly because it's too far up their own or someone else's arse. But you are right. A quick "hello" and "have a nice day" suffice.
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  4. #4
    Emperor/Dictator kyuuei's Avatar
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    I wonder if they bothered polling customers when they did this. I know I'd be pissed if I was in a long walmart line and the cashier was wasting valuable time chatting instead of bagging. I was a cashier as well, though not at walmart, and although it's not so difficult to operate a machine and talk at the same time, it just seemed out of place to have a conversation unless the customer initiated it.. at which point I simply kept it up until the transactions finished.

    Walmart = Teh stupid when it comes to their employees. I know this all too well.
    Kantgirl: Just say "I'm feminine and I'll punch anyone who says otherwise!"
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  5. #5
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    I don't quite understand what the issue is here. Is it the actual phrase you're opposed to, or just the thought of it leading to unnecessary chatter?

    I certainly sympathise with the latter notion; I found it irritating at one job when they insisted we talk to the customers in conversations and engage in "suggestive buying"(ie suggesting items for them to buy).

    My logic was thus: I have more than enough shit to do anyways, so I don't have time to engage in chit-chat. And I won't insult the customers by trying to make them buy things they didn't originally intend to buy. I hate it when they do it to me.

    I also hate it when I'm barely in the door and they're already asking me if I need help on something.

  6. #6
    Senior Member GinKuusouka's Avatar
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    That's going along the right train of thought. I don't like the phrase. In this day and age, it could be taken way too out of context, though I question what context the uppers who thought of this 'genius' idea had in mind for it in the first place. And I despise it for the fact that if someone does use that phrase and the customer takes it wrong, not only could the cashier be in trouble for it, there's a chance that a customer might be perverted in their view of what the cashier is offering to them. Some will take it as a joke, and though that's annoying enough, there may be others who could possibly take it one step further. Like stalking. (It's happened to co-workers before for different reasons.) I wonder what was going through the head of whomever came up with this 'rule' and if they truly thought of the repurcussions. When is it going too far for coroporate (or management in general) to tell those beneath them what to do, especially if there's a chance it's going to put them in danger? There are deranged people out and about, and not in a good way. Like we're supposed to be the quiet little slaves and just nod and go along with whatever they tell us to do because they may have a superiority complex? I think not.

    Edit: I'm not upset at you Peguy. The topic itself is what fires me up.
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  7. #7
    Senior Member GinKuusouka's Avatar
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    Ah. Just so I'm setting the record straight, because someone pointed this out to me, another phrase, which is a stronger innuendo, is "We're here to service you." Not a pleasant thing in my mind. Have at it, ladies and gents. *bows*
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  8. #8
    Senior Member StoryOfMyLife's Avatar
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    Quote Originally Posted by GinKuusouka View Post
    Ah. Just so I'm setting the record straight, because someone pointed this out to me, another phrase, which is a stronger innuendo, is "We're here to service you." Not a pleasant thing in my mind. Have at it, ladies and gents. *bows*

    That is the phrase I thought would be taken out of context-- or could be. In this day and age, there are a lot of people who are perverse. Myself included, to an extent. When I first read this phrase I immediately thought of the sexual connotations it has.

    Not to mention, it is rather old-fashioned and just doesn't sound right to say these days. If I were walking into one of those nostalgic [this is my word of the day, I've used it like four times ANYWAY--] candy stores in a small town with the brick cross-walks laid into the pavement...then maybe I would expect to hear something like that. Walking into a retail store, however, I'm fine with a 'Thank you, have a nice day'. It's short, to the point, and hell, I know why I'm at the register and I know why the cashier is there, as well. 'We're here to service you' seems redundant, apart from the sexual undertones it can carry-- like yes, I know you are. That is why you are standing here getting paid to do your job-- which is to help me, the customer, ring up my items so I can take them home.

    It also gives me the vague notion of being referred to as some kind of automobile. I'm not in a shop looking to get my oil changed. I'm just trying to buy my shit and get out.
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  9. #9
    Senior Member GinKuusouka's Avatar
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    lol Agreed. A lot of the upper management who don't seem to have a lot to do with any particular store don't seem to realize what it comes off sounding like. Not to mention, they don't seem to put themselves in the customer's position and think of how it sounds to them. These people are morons and need to beg put out of their misery. I really wish there were something to be done at the corporate level to wake them up to the fact that just because they come up with an idea doesn't make it gold.
    I have no idea who I am. All I can say is let's rock hard.

  10. #10
    Glycerine
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    Quote Originally Posted by GinKuusouka View Post
    I work at the local WalMart as a cashier. A couple of weeks ago I heard tell that corporate wants to replace what cashiers (mostly female from my own experience) say now to something along the lines of "How may I be of service to you?" Now tell me that's not going to be taken the wrong way, especially by creeps that have nothing else on their mind except perhaps brutalizing a young woman after she gets off of work.

    Honestly, I know that it's not appropriate, what they want us to say. The CSMs (customer service managers) at the store that I work at are smart and say they refuse to push this on us. And I- as well as several of my co-workers- absolutely refuse to say anything like that. So, what gives? When is it too much and going too far? What's up with corporate?
    I think understand what you mean. It seriously does sound like that phrase could be fuel for unneccessary sexual innuendos by a few perverted customers, especially in modern times. Not to be too crude but I could imagine a hooker saying that to her clients way before a WalMart employee saying that to customers.

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