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  1. #11
    Senior Member kuranes's Avatar
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    "Did you find everything you want?" has been asked of me sometimes, on my way out. If I catch a sales person's eye, they usually say "What are you looking for ? " "How may i be of service?" is a bit formal. I would imagine that the rule that would get women most into possible hassles with guys is where they tell you to look into their eyes and smile at the cash register. The people in the store who can point things out to me, if I'm lacking directions, are often not that easy to find. I would have no trouble if one came up to me and asked if I needed help.
    "The people can always be brought to the bidding of the leaders. That is easy. All you have to do is tell them that they are being attacked and denounce the peacemakers for lack of patriotism, and exposing the country to danger. It works the same in any country."
    Reichsfuhrer Herman Goering at the Nuremburg trials.

  2. #12
    Reason vs Being ragashree's Avatar
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    Ah, this thread reminds me... I have been half-heartedly pretending to look for a job myself over the last couple of weeks since returning to the land of warm tea and drizzle amidst the worst recession we have had for years. Most of what little employment is currently available appears to comprise blah blah, facilitation, blah, customer service, blah whatever the hell those actually are. I seem indeed to have read something to the following effect any number of times:

    Customer Servicer

    Easi-Care Services are looking to recruit new Customer Servicers to take up various positions at our busy Service Centre in a discreet out of town location near Rutland.

    This expansive and stimulating opportunity involves liaising extremely closely with our clients on a 1-1 basis, and using your own very personal set of Service skills to fully satisfy their individual requirements. You are also expected to be able to provide a confidential “in house” listening service for our clients in accordance with our continuous customer satisfaction and aftercare policy.
    Hours of work are temporary/ongoing, with many nightshifts and other apparel available. Your work can be comfortably slotted in between other pressing commitments, providing you can be sufficiently flexible and accommodating.

    No specific skills/experience are required, other than a resolute and unflinching commitment to the fluid dynamics of our Service process, and the ability to deal with all the ups and downs this entails. However, the role carries weighty responsibilities in addition to rewards, and to help you bear up under the strain, it would be to your advantage if you have an uninhibited and relaxed personality, with a laid back outlook and a firm grasp on the situation. You also need to have a very open style of personal presentation, and a natural flair for non-verbal communication.

    Easi-Care is committed to developing diversity, and particularly welcomes applications from those with a chequered employment history, and who have few or no formal qualifications. We are also more than happy to consider employing immigrants, particularly those who have had difficulty finding work elsewhere because of passport and visa issues. We supply “protected” accommodation for all foreign national employees, and can assure them that they can begin work for us immediately while we take all passport, documentation, and visa issues completely out of their hands.

    Please note that this post as advertised for a Female Service Provider is exempt from current Seual Discrimination legislation due to the personal requirements of the role. However, we are willing to consider male applicants who have undergone gender reassignment if they are flexible enough to accommodate our requirements. In addition, certain male positions will open up in 6-9 months as part of our planned “back door” recruitment policy aimed at developing greater Choice, and entrance opportunities for all.


    Easi-Care -“Giving the Customer more than Lip Service”
    Look into my avatar. Look deep into my avatar...

  3. #13
    movin melodies kiddykat's Avatar
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    I see a lawsuit waiting to happen.. "How can I be of service to you??" Say what?!

    .. then again, we constantly get bombarded by advertisements on TV/print media with sexual innuendos in our daily lives anyway, i guess..

    I can only imagine someone having to say that to their uncles/grandpa..

    I highly doubt CSMs will force employees to say that.. I agree. Sounds illogical. not unless if upper-management is intentionally doing this to get rid of lower management. Bureaucracy.. Hang in there!

  4. #14
    Protocol Droid Athenian200's Avatar
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    Quote Originally Posted by GinKuusouka View Post
    I work at the local WalMart as a cashier. A couple of weeks ago I heard tell that corporate wants to replace what cashiers (mostly female from my own experience) say now to something along the lines of "How may I be of service to you?" Now tell me that's not going to be taken the wrong way, especially by creeps that have nothing else on their mind except perhaps brutalizing a young woman after she gets off of work.

    Honestly, I know that it's not appropriate, what they want us to say. The CSMs (customer service managers) at the store that I work at are smart and say they refuse to push this on us. And I- as well as several of my co-workers- absolutely refuse to say anything like that. So, what gives? When is it too much and going too far? What's up with corporate?
    I'm confused. I don't see anything dirty about service. If anyone is dirty-minded enough to read that into it, then they would probably read it into almost anything.

    I think they're asking them to say it that way so that it sounds like the company values it's customers so much that they make them feel empowered at the expense of the employees (by making them use deferring language that paints them in a subservient position to the customer). If you have a problem with it, you should complain that it's demoralizing because it paints the employee in a servile role.

  5. #15
    brat Mitzy's Avatar
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    walmart is a terrible corporation >=0
    ew dont get me started on walmart
    She talks pretty but says mean things

  6. #16
    Was E.laur Laurie's Avatar
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    I spent a lot of time as a sales person/customer service and as a mystery shopper. This really doesn't sound like a big deal to me at all. The sad truth is that most people won't say it anyway, no matter what they tell you to say.

    Once I was talking to my sister about how mystery shoppers have to look for specific things that people say and do. She told me that she didn't say what they told her to answer the phone with at the Dr's she works for because it was too long and no one wanted to listen to it.

    Companies usually do a lot of research on stuff like this. They probably found that this phrase had the most positive reactions to it.

    Maybe you could file a complaint with walmart but I see no problem saying "How can I be of service?" I don't think someone who is going to molest an employee after work is going to do it because of a phrase a checkout person has to say.

    So, no, I don't see the same concern. Sorry.

  7. #17
    Reason vs Being ragashree's Avatar
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    Quote Originally Posted by Athenian200 View Post
    I'm confused. I don't see anything dirty about service. If anyone is dirty-minded enough to read that into it, then they would probably read it into almost anything.
    Meh, there's no reason to give them an excuse for their idiocy though, is there?
    I think they're asking them to say it that way so that it sounds like the company values it's customers so much that they make them feel empowered at the expense of the employees (by making them use deferring language that paints them in a subservient position to the customer). If you have a problem with it, you should complain that it's demoralizing because it paints the employee in a servile role.
    Wal-mart, concerned about making its employees feel serville? That's a good one, thanks!

    More seriously, though, the only thing that a company like that is likely to be scared of is the prospect of potential (-ly sucessful) lawsuits. One has to speak to these (probably -STJ) types in language they understand in order to achieve anything; moral arguments are not going to have too much effect unless there is at least an implied threat of consequences to follow. And the prospect of sexual discrimination cases would make a pretty loud noise compared to a complaint about them doing something which is quite natural to their organisational modus operandi in any case, and is not likely to be breaking any laws.


    Elaur - Yay for corporate mind control!
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